TOPDEK
HELP & SUPPORT
Answers to common questions, and how to reach us.
FAQ
How do I book a service?
Browse professionals from the Professionals page, open a provider's profile, pick a service, then choose an available date and time. The provider will confirm your request.
How do I become a provider?
Open your dashboard and click "Create Store" under Your Store. Once your store is set up, you can add services and start accepting bookings — it's free.
Will I be notified about my bookings?
Yes — enable notifications from the bell icon in the navbar and you'll get updates in-app and as push notifications, even when TopDek is closed.
Can I save providers for later?
Tap the heart icon on any provider's profile or card to save them. They'll show up under Saved Providers on your dashboard.
How do I cancel or reschedule a booking?
Clients can view booking status on My Bookings. Providers can accept, decline, complete, or reschedule requests from Provider Dashboard → Bookings.
Still need help?
Email support
support@topdek.co.za